FAQ

How can I personalize my memory book?

You can customize your memory book in a number of ways!

-We have many add-ons in our shop that will help you tailor your book to suit your family perfectly. Do you celebrate a holiday that isn't in the base book? or have a pet you want to showcase? Check out what we have in our shop!
- Most of our add-ons have personalization options where you can add your little one’s name or change the titles of family members; If you refer to your grandmother as 'nana', we are able to modify any grandmother-related add-ons for you.
- You can add or remove any pages without tearing/ruining the look of your memory book.
- You can hole punch any pages you want and include them in our memory books! Whether it's art, medical records, or even a page you created yourself!

I want a specific add-on but I can't find it

Feel free to submit your ideas for more add-on pages! Just fill out our suggestion form and let us know what you have in mind. We're here to help you create the perfect memory book!

Do you have more memory book themes?

We are constantly brainstorming new themes for the future. However, we also want to know what you want to see next! Don't hesitate to leave your suggestions. We're eagerly waiting to read them!

I accidentally ruined a page in my book, is there anything you can do to help?

If you're looking to replace or redo any page in your base book, please send us a message with what page you would like to replace; so we can reprint it for you! Like all of our single-page add-ons, there will be a $2 fee for the page replacement.

How long do I need to wait for my order?

The processing time ranges from 2 to 5 business days, while the shipping time can take anywhere from 3 to 8 business days. For more information, please refer to our Shipping & Returns section.

I have a problem with my order

In this case, please get in touch with us and we will do our best to ensure the issue is resolved asap!

I still have a question

Feel free to drop us a message if there's anything else you'd like to know. Rest assured, we'll get back to you within a day.